Privacy notice
Your invoice, your details, and what we do with them
Last updated 2026-11-15.
Who we are
VetBillCheckup is a small Brisbane service that compares vet charges with what other pet owners paid. In this notice, “we” means VetBillCheckup.
What we collect
- The quote or invoice you upload, including anything printed on it (clinic name, items, prices, dates, and your name or address if you leave them visible).
- What you type in the form: email, optional first name, suburb, postcode, your pet's species, how you heard about us and any message.
- Basic technical data: the region your request came from (for example “Queensland”). Your IP address is used for a moment to block spam and is not kept with your submission. Our hosting provider's security logs may hold technical request data for a few days.
- Visit counts: we count visits per day and per link, without cookies or personal data. We may also measure page views with Cloudflare Web Analytics, which doesn't use cookies.
Why we collect it
- To compare your charges and email you your report.
- To build a database of real vet prices in Brisbane, so future comparisons are more accurate.
- To back up our comparisons if anyone questions them.
- If you opt in, to send you occasional updates and offers.
We keep your invoice
Your invoice is the evidence behind each price in our database, so we keep the original file with no fixed deletion date. You can cover your name and address before you send it; we don't need them. If you'd like us to delete your submission, just ask (see “Contact” below) and we'll remove it.
Who can see it
- Only VetBillCheckup. Files are stored privately and the admin area is protected by sign-in with two-factor authentication.
- We never give your name, email or invoice to a clinic, insurer or anyone else without asking you first, separately.
- If we ever share price statistics, they will be truly anonymous: grouped so no person, pet or single invoice can be identified.
Service providers
We use a few providers to run the service: Cloudflare (website, file storage and database), Google (email, to send your report) and Telegram (an internal alert that a new submission arrived, which doesn't include your contact details or files). Some of these providers may store data outside Australia.
Emails
Your report is sent to the email you give us. We'll only send other emails, like updates or offers, if you tick the separate box on the form. Every such email says who it's from and includes a way to unsubscribe, which we act on within 5 business days.
Access, correction and complaints
You can ask to see, correct or delete your information at any time. If you're unhappy with how we've handled it, tell us first and we'll try to fix it. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Reply to the email that brought your report, and it will reach us directly.